Region:

United States

Warranty

Tru-Test Group’s warranty obligations for products manufactured by or for Tru-Test Limited (Tru-Test Group) are limited to the terms set out in this policy.

Warranty Coverage

Products manufactured by or for Tru-Test Group are warranted against faulty material and workmanship for a period from the date of purchase.



If a warranted defect occurs, return the product with proof of purchase to the place of purchase.



If Tru-Test Group receives a valid claim within the relevant Warranty Period, Tru-Test Group will, at its option:

  • repair the product at no charge, using new or refurbished replacement parts;
  • exchange the product with a product that is new or has functionality equivalent to the original product; or
  • refund the product's purchase price.

Exclusions and Limitations

This warranty applies only to genuine Tru-Test Group products manufactured by or for Tru-Test Group.



No responsibility is accepted for any accident or damage caused subsequent to any tampering with or modification to or misuse of this product, including (but not limited to) alterations made by anyone other than Tru-Test Group or its agents.



To the maximum extent permitted by law, this warranty is exclusive, personal to you and in lieu of all other warranties, representations or conditions relating to this product (whether express or implied and whenever arising) whether originating by statute, law, trade, custom or otherwise.

 

The product warranty is only valid in the original country of purchase. Any claims made in another country may incur full repair costs at the owner’s expense.

Obtaining service under this policy

 

For details on who to contact for repairs or replacements, refer to your nearest Tru-Test Group service agent.

Warranty Periods

Updated 12 April 2012

These are Tru-Test Group’s Warranty Periods under the Warranty Policy for the products described below. 

Product Group

New Zealand

International

USA/Canada

Electric Fence Energizers

 

 

 

Electric Fence Energizers (excludes battery - see below for details)

2 Years

(excludes lightning)

2 Years

(excludes lightning)

2 Years

(includes lightning)

 

 

 

1 Year – (Patriot brand)

Fence Management Tools (excludes battery - see below for details)

1 Year

1 Year

1 Year

Batteries fitted inside Electric Fence Energizers and Fence Management Tools

90 days

90 days

90 days

 

 

 

 

Gates

 

 

 

Gates

1 Year

1 Year

1 Year

Gate Hardware

1 Year

1 Year

1 Year

 

 

 

 

Scales

 

 

 

Indicators

2 Years

2 Years

2 Years

Load Cells

2 Years

2 Years

2 Years

Load Bars

2 Years

2 Years

2 Years

EID Readers

2 Years

2 Years

2 Years

 

 

 

 

Fence Accessories

 

 

 

Insulators

10 Years

10 Years

10 Years

Reels

1 Year

1 Year

1 Year

 

5 Years UV on bobbin (Geared Reel and Geared Mega Reels only)

5 Years UV on bobbin (Geared Reel and Geared Mega Reels only)

5 Years UV on bobbin (Geared Reel and Geared Mega Reels only)

Others

1 Year

1 Year

1 Year

 

 

 

 

Milk Meters

1 Year

1 Year

1 Year

 

 

 

 

Hayes Tools

2 Years

2 Years

2 Years

 

 

 

 

Solar Panels

Contact your nearest Tru-Test service agent